Privacy Policy for MATgenie

Effective Date: 20-10-2025

This privacy policy applies to the MATgenie app (hereby referred to as "Application") for mobile devices that was created by Silverline Commotrade Private Limited (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".

Information Collection and Use

The Application collects several types of information to function, provide our services, and improve your experience. This includes:

  • Personally Identifiable Information: This includes your Name, Email Address, and Profile Picture (provided by you during Google Sign-In to create and manage your account), and your Phone Number (if you choose to provide it in settings).
  • User Content: This includes your in-app messages (chat history) and any audio you record for transcription.
  • Automatically Collected Data: This includes your device's Internet Protocol (IP) address (which provides an approximate location), Crash Logs, Diagnostics (such as pages you visit, time spent, and app performance data), and Device or other IDs (anonymized IDs collected by Firebase to ensure secure authentication).

We may also use the information you provided (such as your email address) to contact you from time to time with important information, required notices, and marketing promotions.

Third Party Access

To provide the Application's core features, we share specific data with third-party service providers. We do not share your data with any other third parties except as described in this statement.

The Application utilizes the following third-party services that have their own Privacy Policies:

  • Google Privacy Policy (for Google Sign-In, Firebase & Google Play Services)

    We use Google Firebase for user authentication (Google Sign-In). This service provides us with your Name, Email, and Profile Picture. Firebase also automatically collects Device IDs, IP-based location, and diagnostic data for security, analytics, and app functionality.

  • OpenAI Services

    To provide AI chat responses, we send your in-app messages, transcribed audio, and Name to OpenAI. As stated in our Data Deletion Policy, your email address and phone number are never shared with this provider.

We may also disclose User Provided and Automatically Collected Information:

  • As required by law, such as to comply with a subpoena or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • With our trusted service providers who work on our behalf, do not have an independent use of the information, and have agreed to adhere to the rules set forth in this privacy statement.

Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace.

Data Retention Policy

We will retain User Provided data (such as your account details and chat history) for as long as you use the Application and for a reasonable time thereafter, to ensure app functionality. We retain Automatically Collected Data (such as logs) for a limited period to analyze performance and security.

Data Deletion Policy

You have the right to request the deletion of your account and its associated personal data. For detailed information on this process, please visit our Data Deletion Policy Page.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so we can take the necessary actions.

Security

We are concerned about safeguarding the confidentiality of your information and provide physical, electronic, and procedural safeguards to protect the information we process and maintain.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes by updating this page with the new Privacy Policy. You are advised to consult this policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email.

tech.support@silver-line.in